New Business:  Set up and maintain consumer loan document workbooks/ files.  Communicate with bankers to facilitate efficient processing, funding, and closing of loan transactions, including following through on requests for information. Accountability includes ordering credit reports and performing the initial preview review of the credit requests.  When needed, the Consumer Loan Processor will advise bankers on steps necessary to maintain lending compliance.  Coordinate with compliance denials and adverse action notices as needed. (30%)

Customer Service Delivery / Ongoing Training: Work closely with all retail bankers who perform lending duties, loan related third party vendors, and other internal staff to promote communication and ensure quality service delivery. Provide prompt responses to banker inquiries.   Ensure compliance with regulatory and internal requirements.  Acquire thorough familiarity with consumer loan files as assigned, direct bankers on timely customer communication and accurate data gathering.  Maintain loan coding and tickler systems as related to consumer loans. Guide examiners with files during exam times. (20%)

Loan Closing: Ensure documents are scanned in the correct order/tabs in document imaging and management system (AccuSystems) and that these documents are prepared for closing.  Perform post-closing follow up with filed documentation and final title work. Prepare the closed loan file for any audit or review. Ensure loan related third party vendors’ invoices are paid in a timely manner and the bank’s security interest is perfected. (25%)

Cross Training: Provide backup/cross train with the Consumer Loan Coordinator to ensure seamless coverage of duties in the Coordinator’s absence. (20%)

Build Strong Communities:   Participate in community events, including staffing at least one event (art festivals, community celebrations, etc.),  representing West Bank as requested by attending at least one luncheon, dinner, or reception, and participating in at least one community festival (parades, bank-sponsored outreach events, etc.) per year. (5%)   

Qualifications (Include Education and Experience) High School Education, AA Preferred.  At least 3 years consumer real estate lending experience. Attention to detail. Ability to multi-task.  Excellent oral and written communication skills.  Good organizational skills. Self-motivated. Proficient with MS Word/Excel.  Knowledge of banking/consumer lending.   Ability to accurately calculate ATR qualifying income.  Thorough understanding of all Consumer lending regulation requirements (TRID, ATR, HMDA, Flood, HOEPA, HPML, Appraisal rules, Homeownership Counseling rules, SCRA, MLA, etc.)